Welcome to Best Garden Tools Store’s FAQ section. Here you’ll find answers to common questions about our premium gardening tools, delivery services, and customer support. If you can’t find what you’re looking for, please contact our friendly team at [email protected].

About Our Products

What types of gardening tools do you specialise in?
We specialise in high-quality gardening equipment including:
  • Battery-powered (Accu) and petrol (Benzine) chainsaws
  • Electric chainsaws
  • Lawn care tools like grass trimmers and lawn mowers
  • Leaf blowers and garden vacuums
  • Soil cultivation equipment including cultivators and ground drills
  • Watering systems including sprinklers, irrigation computers, and drip systems
  • Garden watering cans and outdoor taps
Are your products suitable for professional landscapers?
Absolutely! Our range includes both domestic and professional-grade gardening equipment. Many of our chainsaws, lawn mowers, and soil cultivation tools are designed to meet the demands of professional landscaping projects.
Do you offer different power options for your tools?
Yes, we provide tools with various power sources to suit different needs:
  • Battery-powered (Accu) for cordless convenience
  • Petrol (Benzine) for high power and mobility
  • Electric models for consistent performance

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. You can shop with confidence knowing your financial details are secure.
Can I change or cancel my order after placing it?
You may request order changes or cancellations within 24 hours of placing your order. Please contact us immediately at [email protected] with your order number. We process orders quickly, so we can’t guarantee changes after this period.

Delivery & Shipping

Where do you deliver?
We deliver worldwide, excluding some Asian and remote regions. Our base is in Brighton & Hove, UK, and we ship globally to help gardeners everywhere access quality tools.
What are my shipping options?
We offer two convenient shipping methods:
  • Standard Shipping (£12.95): 10-15 day delivery via DHL or FedEx with full tracking
  • Free Shipping: 15-25 day delivery via EMS for orders over £50
All orders are processed within 1-2 business days (excluding weekends and holidays).
How can I track my order?
Once your order ships, you’ll receive a confirmation email with:
  • Your unique tracking number
  • Estimated delivery date
  • Carrier contact information
  • Helpful tips for receiving your gardening equipment
Are there any additional import fees?
For international orders, all applicable customs fees or import duties are the responsibility of the recipient. Delivery times may vary slightly depending on local customs processing. We complete all necessary export documentation to ensure smooth delivery.

Returns & Refunds

What is your return policy?
We offer a 15-day hassle-free return policy from the date of receipt. If any item doesn’t meet your expectations, please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Support

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM GMT. We’re closed on weekends and UK public holidays.
Where is your company located?
Our headquarters and warehouse are located at:
40 Ship St, Brighton & Hove, GB CH6Y 5JW

At Best Garden Tools Store, we’re committed to helping you create and maintain beautiful outdoor spaces with our premium gardening tools and reliable service. Happy gardening!