At Best Garden Tools Store, we’re committed to providing professional-grade gardening equipment with exceptional service. Below you’ll find all the details about our shipping and returns processes to ensure a seamless experience with your outdoor power tools and garden maintenance equipment.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (Monday-Friday, excluding public holidays).

Shipping Methods & Delivery Times

We offer two reliable shipping options to serve your gardening needs:

  • Standard Shipping (DHL/FedEx):
    • Delivery time: 10-15 business days after dispatch
    • Flat rate: £12.95
    • Recommended for urgent orders of chainsaws, lawn mowers, and other essential gardening tools
  • Free Shipping (EMS):
    • Delivery time: 15-25 business days after dispatch
    • Available for orders over £50
    • Ideal for bulk orders of irrigation systems, watering equipment, and garden tools
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to some Asian countries and remote regions.

Payment Methods

We accept all major payment options for your convenience:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges Policy

We stand behind our professional gardening equipment. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Returns Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days with:
    • Your order number
    • Item(s) for return
    • Reason for return
    • Whether you prefer refund or exchange
  2. Receive Return Instructions
    Within 2 business days, we’ll email you with:
    • Return authorization number
    • Shipping instructions
    • Return address
  3. Package and Ship Your Return
    Please ensure:
    • Original packaging and accessories are included
    • Item is in new, unused condition
    • Return authorization number is on the package
  4. Processing Your Return
    Once received:
    • We inspect within 3 business days
    • Process refund or ship exchange
    • Send confirmation email

Refund Information

  • Timing: Processed within 5 business days after return approval
  • Method: Issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: May take 3-10 business days to appear on your statement depending on your financial institution

Exchange Information

  • Replacement shipped once return is approved
  • Standard shipping rates apply unless exchange is due to our error
  • Tracking information provided via email

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened fuel containers for petrol-powered equipment (Benzine kettingzagen)
  • Used cutting attachments (chainsaw blades, lawn mower blades)
  • Opened irrigation system components (druppelsysteem parts)
  • Custom or special order items
Damaged or Incorrect Items: If you receive a damaged item or incorrect product, contact us immediately at [email protected] with photos. We’ll arrange free return and expedite your replacement.

Need Assistance?

Our gardening tool experts are happy to help with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours (Monday-Friday).

Best Garden Tools Store
40 Ship St, Brighton & Hove, GB CH6Y 5JW