Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing professional gardening tools for personal or commercial use. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property

All content on gardentoolsus.com, including text, images, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our branding or product names for commercial purposes
• Reverse engineer or copy our product designs

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our chainsaws, irrigation systems, and other gardening tools. However:

• Images may vary slightly from actual products
• Technical specifications may change without notice
• Some items may require assembly

2.2 Professional-Grade Equipment

Our products including battery-powered (Accu) and petrol-powered (Benzine) chainsaws, lawn mowers, and irrigation systems are designed for professional use. Customers must:

• Follow all manufacturer safety instructions
• Use proper protective equipment
• Comply with local regulations regarding power tools

3. Orders and Payments

3.1 Order Process

When you place an order:

• You’re making an offer to purchase which we may accept or decline
• We’ll confirm receipt via email (this isn’t order acceptance)
• Order acceptance occurs when we dispatch your items

3.2 Payment Terms

We accept:

• Visa, MasterCard, JCB credit/debit cards
• PayPal

By completing payment, you confirm:

• You’re authorized to use the payment method
• The billing information is accurate
• You’ll pay all charges incurred

3.3 Pricing and Availability

All prices are in GBP and inclusive of VAT where applicable. We reserve the right to:

• Adjust prices without notice
• Limit quantities of high-demand items
• Cancel orders if items become unavailable

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (Mon-Fri, excluding holidays).

4.2 Shipping Options

We offer:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days after dispatch
• Free Shipping: EMS for orders over £50, 15-25 business days after dispatch

Note: We cannot ship to some Asian countries or remote regions.

4.3 Delivery Responsibilities

Once items leave our warehouse at 40 Ship St, Brighton & Hove:

• You become responsible for the goods
• Any customs fees are your responsibility
• You must inspect items immediately upon delivery

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• Items are unused and in original packaging
• You include all accessories and documentation
• You have the return authorization number

5.2 Non-Returnable Items

For safety reasons, we cannot accept returns on:

• Opened fuel containers for petrol-powered equipment
• Used cutting attachments (chainsaw blades, etc.)
• Opened irrigation system components
• Custom/special order items

5.3 Refund Process

After we receive and inspect your return:

• Refunds are processed within 5 business days
• Issued to your original payment method
• May take 3-10 days to appear on your statement

6. Customer Responsibilities

6.1 Proper Use of Products

As a customer of professional gardening equipment, you agree to:

• Use all tools according to manufacturer instructions
• Maintain equipment properly
• Dispose of any hazardous materials responsibly

6.2 Account Security

If you create an account, you must:

• Keep login details confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

7. Limitations of Liability

Best Garden Tools Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Improper use or maintenance of gardening equipment
• Delays caused by events beyond our reasonable control (e.g., natural disasters)
• Typographical errors on our website

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes shall be resolved in English courts.

8.2 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of changes.

8.3 Contact Information

For questions about these terms or our products:

Email: [email protected]
Postal: Best Garden Tools Store, 40 Ship St, Brighton & Hove, GB CH6Y 5JW